How can we help?
Our team is available for questions about products, orders, deliveries, and invoicing.
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Frequently asked questions
How do I find a compatible toner for my printer?
For compatible laser printer cartridges, visit our online store tonertrade.bg and search by model. If you need help, contact us — we will point you in the right direction.
How fast is delivery?
We ship with Econt and Speedy. Orders placed by 16:00 on a business day arrive within two business days. Free delivery over 100 EUR.
Do you issue a VAT invoice?
Yes, we issue a VAT invoice for every order. Enter your company ID and company name at checkout, or write to us after the order.
What are the return conditions?
14 days to return products in original packaging with no signs of use. Return shipping is paid by the customer unless the product is defective.
Do you offer service and repairs?
Yes, we offer service support for printers and copiers. Contact us for a service partner or online diagnostics.
How do I pay by bank transfer?
Choose Bank transfer at checkout. You will receive our bank details by email. We ship after the transfer is confirmed.
Can companies order with deferred payment?
Yes, we offer agreed terms for corporate clients. Contact our business team.